Dear Customer…

Societal Observations

*scarcastic tone used the whole read*

This post has the tendency to get “mouthy”. Don’t say I didn’t warn you. If you get offended easily, read on. You need to read this tidbit of it isn’t personal boundary setting.

I am employed with a job in the lovely field that is customer service. Insert* the customer is not always right!

That statement was made by a lunatic!! People who say this fall in the category of society that look to take advantage of corporate USA or anyone with a publicly operating business.

Yea, I said it because guess what?? In my 20+ years experience of dealing with customers, they are still 100% human and guess what else? Humans make mistakes. The person serving you the food may have forgotten to say no mustard on your burger but that doesn’t make you right. To be “right” there must be an opposing opinion… I’ll stop there on that one.

Tip: If you have a bad experience when dealing with your customer service representative, you ask to speak with someone higher than them. Like a tax paying adult, you explain, not insult, not yell, your unpleasant experience. That is why they are there. From there, allow said higher human to resolve the issue according to their company’s policy. The actual goal is to satisfy the customer and filing a complaint gives the company the opportunity to fix it. And here is where that “customer is always right” loophole was created.

News flash!! People are assholes. There is no way in hell it should ever be ok for someone to say that because they are a customer, they are automatically right. Fuck off with that annoying statement.

Here is how it should look: Go eat, if things don’t go well, give feedback, sit nicely (and quietly), accept or negotiate your offer (remember like an adult), tip according to the service you received not based on your experience, and move the eff on people!!

**insider info: The company still gets paid if you eat for free but guess who doesn’t? The responsive middle man that catered to your every need without breaking a smile, they don’t. Businesses are operated on a ladder system. Don’t punish the man on the first step for a job not filled by the man on the fifth step.

Do Not Touch The Animals

Just because someone chooses to work with the masses does not give you permission to touch, pull, poke or grab them. And oh my God, please, do not whistle!!!

Does this happen often? Too often. Somewhere in life, we forget the simplest of tools taught in elementary school. Keep your hands to yourself. Simple. Period.

Just because you are a touchy-feely person does not mean the person who serves you alcoholic beverages is.

Tip: if the bartender walks from behind the bar to dump ashtrays, collect empty beer bottles, or even if they decide to hug someone else, Do. Not. Assume. it is ok for you to grab them and bear hug them.

We understand that liquor induces “love” but keep in mind in some it may provoke anger, in others tears and if you are lucky, someone’s afternoon lunch. The point is, respect other people’s personal, arm-length, 3-foot rule, distance space.

I imagine there to be an underground conspiracy against those of us who work in customer service that says if you want to get our attention, whistle, and we’ll come running. And whoever heads this theory must have worked with Pavlo and needs to die with this ridiculous notion. This study was done on dogs people!

What’s even better is the look on the whistler’s face when you turn around, look them dead in the eyes and when they begin to bark their request, you turn back around and walk away. Better yet, when you don’t even acknowledge them, the explanation they give trying to minimize the fact that they literally whistled at you. Excuse me? Did you just say you whistled at me??? Oh, I apologize, I was not taught to respond to the sound of a whistle.

dear customer-revenge of eve

We are at work, not on display

I get it, we all have a doppelganger but that doesn’t mean we want you to have a picture of us on your phone so you can show your cousin her twin. This is absurd. And so common that people will completely disregard verbal boundaries such as that makes me feel uncomfortable.

I am not shitting you. Scenario: husband and wife eating, wife goes to the restroom, the man says to me, “can I take your picture?”. I stand frozen thinking why???? Why me…again?? While I process how to deliver my verbal boundary, wife shows up. Yay! and walk away in silence. Returning to the table to retrieve the payment he asks once again if he can take my picture. The look on his wife’s face said it all!! WTF?? He proceeds to get her in agreement that Susy and I look identical as I search for the words, I’m sorry but I am not comfortable with that. As the words flow out of my mouth with pride, he raises his phone and snaps a picture.

And guess what? Looks at me like, well what do we do? Because he realizes what I was trying to say, nicely, was no.

First of all, customer service workers do not know you or your intentions. We do not owe you a picture because we share a similar face structure to that of your cousin. We owe you nothing. We are at work to provide a service for you that is governed by company policy and nowhere in the handbook does it say we must pose for a headshot. Go to Disney for that.

There are creeps out there folks. While Billy compares me to his cousin, his brother may have a sexual fetish for women with blue eyes… Who the fuck knows? Not me and if a request makes me feel uncomfortable, you should respect that!

And sir, what you should’ve done was delete that photo of me mid-sentence with my wide-eyed, how dare you face, immediately. In fact, it should have never been snapped.

Again, at work

As much as we enjoy standing around and chatting, we have duties that require our time as well as other customers to tend to. The best customers are those who we see frequently, ask about home life, remember your birthday, and compensate you for a job well done but many times these can be the worst customers. They demand extra time, they believe that five dollars is a good tip, no matter the price of the bill, on top of the order they just placed that is nowhere on our menu. They call it a special order, we call it annoying.

Once again, I’ll say it. Five dollars is decent if your tab is $20. As the price of your bill increase so does the tip. An easy way to remember how to tip is by multiplying the sales tax by 2, and the sum equals the tip total. Personally, I tip according to my service (not according to the food quality). Shitty service = shitty tip.

Tip: do not prepare your server by informing them in the beginning that you don’t have the money to tip. Solution: stay home and cook for your damn self. We are at work… To get paid. By no means whatsoever believe that a verbal tip is compensation for a monetary tip. Telling a food service employee that they were excellent does not feed their children.

Next time you see your favorite service industry worker, be observant of the atmosphere. Is it bustling with customers? Can you be a little less needy today?

There is more

These are not insensitive requests. Not everyone thinks along the same lines and for an introvert who hates to be touched many times my days are ruined by people who are inconsiderate or entitled. I could go on all day as I am sure those who are customer service or food industry service workers could but I will wrap it up with this last piece of advice.

I’m not sure if this happens a lot outside of the casino but in the casino, it is an insane assumption. If your bill total is $12.63, you pay $12.63. Period. So many people will leave without paying the coin change as if it is our responsibility to pay it.

We seriously had a customer the other day who was irate that we would not pay the 20¢ she owed. She said we should have a piggy bank for those customers who fall short on change. Really? Can you imagine if everyone were short 20¢? There are more than a million people that come and go throughout the year. If we gave each person ONE penny we would lose a million dollars.

Tip: pay your bill. All of it.

Some may say “Sounds like you shouldn’t work with people” and that’s not the case. I enjoy anticipating the needs of others and complimenting them. It makes me happy to be of service. I am good at what I do and if because I have boundaries is seen as I shouldn’t work with the public, perhaps it is you that needs to evaluate how you act in public.

I am speaking on these particular instances because they occur on a daily basis. Not all, but most and sometimes there is a day when they all happen. Those are fun. We are people just like you except we are doing the job you don’t or won’t do. Respect us as such. We are servers, not servants.

You would be appalled if I laid it all out on the table. Craziest of all, imo, is when they look at me like I am weird because I do not want a hug from a perfect stranger.

It’s ok for me to say no, right?!

It isn’t personal!!

This post isn’t to offend anyone but it is for some to open their eyes and evaluate what they expect from someone who is on the clock. The events discussed are true events. While this isn’t a debatable post, its data, I understand there are bad service industry workers so when you do encounter the unicorn, don’t deduct from their tip because they do not want a hug. How many hugs are you asked to give at your place of employment?

One last thing.

I would like to smash the idea that we spit on food. In my entire career, 20+ years, I have never seen it done.

Am I being a drama queen? Let me know

8 Replies to “Dear Customer…”

  1. ashleyleia says:

    People can be so rude. I think there may be some element of cluelessness as well. A while back I was watching a consumer affairs show that was talking to servers who had to tip out to kitchen staff based on their sales rather than the tips they actually received. I was totally shocked to hear that.

    Liked by 1 person

    • To my knowledge that is how all tip out work. That’s why I say the server ultimately pays when they do not tip. Twice we do, tip share and taxes. Luckily for my place, we do not have busboys to clean our tables so no tip out (sucks when we are busy, but) and our bartender makes good hourly to compensate for tip out. I’ve only heard of tipping out the kitchen staff once and that was at an Asian grille. It becomes ridiculous at some point.

      Liked by 1 person

  2. I hate customers, they are bastards and don’t deserve me being polite. The best part of my career in retail was being the manager and telling “those” customers to fuck off to beyond and when they get there to fuck off further.

    Retail was not for me

    The best thing we do, is not tip, everyone in the UK is paid minimum wage (less than your standard of living but more than some states in America) so tipping is not a must and I don’t personally unless I get exceptional service, I don’t expect it but if I get it brilliant.

    Liked by 1 person

    • 😂😭😂😭 you are too funny. It’s true though. They act like we owe them something for walking into our establishment. Few states have adopted the minimum wage pay but I wouldn’t do it for only that amount. Not nearly enough.

      Liked by 2 people

      • I know a few States had, but its more a token amount than anything else, ours here is about £8.21 (around $10.80) an hour for 18 year olds and then it goes up, once you reach 24, but then you can get certain benefits to top you up. The UK would actually save a shit ton of money giving a proper wage and not top up wages with benefits

        Liked by 2 people

  3. Fun and sadly too true. I’ve been in the service industry much of my career too. It’s an interesting game/ nightmare! 🙂

    Liked by 2 people

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